Home » Returns

CANCELLATION POLICY

CANCELLATION POLICY WITHDRAWAL / RETURN

You have the right to return the entire order or part of it without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive it. In this case, only the direct cost of returning the products will charged by you.In case the reason for your return concerns a mistake of the company, we undertake to bear the cost of returning the product, provided that the return has been made with the transport company SPEEDEX.In order to exert the right of withdrawal, you have the obligation to send the product in the perfect condition in which you received it, that is without having its packaging violated and confirming that the special markings of the product have not been removed.In addition, you must include the retail receipt. The return will be accepted only after the approval of the company.In case of return of the products and consequently, on the one hand the way you chose to pay for your order and on the other hand the way in which they will be returned, your refund will be completed within 8 working days from the date we receive the products.In case the reason for return concerns a mistake of the company, the company undertakes to send a courier again to the address you have assigned to us for the receipt of the order at its own expense.In case the consumer wishes to return his order without the fault of the company then the shipping costs are charged by the consumer himself.From the moment the product leaves you, fameshop receives it within 1-2 working days for returns within Greece and through SPEEDEX.In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us.After receiving the product, we will immediately process your request and inform you by e-mail about how to process it.After the return of the product, and if approved by the Company, the customer is reimbursed in full amount either by corresponding deposit in his bank account, or in another way according to the above. Fameshop, wanting to offer you the best possible service, gives you the right to submit any of your complaints electronically to the address info@fameshop.gr.

REPLACEMENT / CHANGE

The company is obliged to provide the right of replacement in case the product is considered defective. In case the consumer wants to change the respective product, he is obliged to follow the following way:To return to the company and place a new order. In this case, the return cost is charged by the consumer. If the reason for the return is a mistake of the company, the cost of the services is charged by the latter.After returning the product, the customer is reimbursed in full by depositing in his bank account.

ANALYTICAL RETURN GUIDE

In order to return the purchased product (s), the customer must ensure that:The product must be in its original packaging and in the same excellent condition in which it was received, together with the retail sales receipt.The return of the product must take place within the exclusive period of 14 calendar days from the date of receipt.

RIGHT TO CANCEL ORDER

Our customers are entitled to cancel an order, under the very specific conditions below: In case the online order (checkout) is not completed, you can cancel the process by pressing the button back in your browser.In case the online order (checkout) has been completed, please contact a representative of our company, so that he can further inform you about the procedure to be followed.Your order can be canceled provided it has not already been processed by the company.The right to cancel the order does not exist beyond the above cases.

DEFECTIVE PRODUCTS

In addition to the above rights, the buyer, in case the product has a defect or lack of agreed quality, has all the rights under the existing provisions and laws regarding the contract of sale and consumer protection.

Newsletter
Submit